I was at a large business the other day meeting with one of the top directors for an exploratory meeting to see if there was any mutual opportunity.

As always I was taking note of what this business was like to a visitor and potential supplier. It is not always the businesses that have seemingly deep pockets that get this right. And whilst this business did have deep enough pockets they had invested wisely to create a very pleasant visitor first impression. The front was wide, uncluttered and inviting. The inside was light and airy and the reception staff welcoming and helpful.

Also the attitude of the people I met was cheery and engaging in a business

Continue reading First impressions really do count…..

I have recently been finalising some new learning of my own. I usually manage to undertake one main programme a year with a series of other shorter events that I attend. Some are good, some less so – always though there is some new learning and development for my portfolio. As I grow older my thirst for learning increases, keeping my own skills sharp and up to date are important for the work I do and the clients I work with. I also have a lot of fun with it too.

Sometimes when we are in the midst of things we can wonder why we started though…..as I found out a few weeks ago. I had committed

Continue reading Learning and development is key….